MD-TDP1-ADaS+SSG - 椟鹄知识

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====== MD-TDP1-ADaS+SSG ======

Associate Dialogue and Staffing + Setting SMART goals

Trainer: Cai Caro

===== Agenda =====

Day1
  * Opening & course overview
  * Conducting effective associate dialogs 
     * 4 perspectives 
     * 5 tips 
     * 6 steps
  * Talent dialog: attract the talents
  * Onboarding dialog: support the new hires
  * From GPD to People Dialogs
  * Contribution Dialog: empower the associates 
     * Coaching with strengths orientation 
     * Setting contribution goals

Day 2
  * Review of day
  * Contribution Dialog (cont.): -Setting contribution goals - Providing forward-looking feedback -Addressing underperformance 
  * Development Dialog: develop the people
  * Summary & action planning


===== Conducting effective associate dialogs=====

==== 4 perspectives ====

The Inner Management Team
  * Entrepreneur 公司代表
  * Content Expert 内容专家
  * Team Coach 团队教练
  * Concerned human being 独立个体


Entrepreneur公司代表 (WHAT and WHY)
  * Company's strategy and purpose
  * Result/key task-oriented
  * Cost, effectiveness
  * Opportunity / threat, benefit / loss

Content Expert 内容专家 (HOW)
  * Dialogue on feasibility, process, plan, resource, needed capabilities, quality, efficiency
  * How to optimize
  * How to solve problem

Team Coach 团队教练 (WE)
  * Support team collaboration 
  * Develop team strengths
  * Discuss team benefits
  * Dialogue with open questions
  * Show appreciation
  * Motivate associate

Concerned Human Being 独立个体 (I)
  * Express own emotion, feeling, attitude, subjective perspectives


This chapter links to <My leadership style >

==== 5 tips ====

5 dialog tips for the leader
  * Tip #1: Find the right conversational mode
  * Tip #2: Establish rapport at the beginning of conversation
  * Tip #3: Ask lots of questions
  * Tip #4: Show empathy
  * Tip #5: Give the associate time to think. Enjoy the silence!


** Find the right conversational mode **

Dialogue mode, not telling mode 



** Establish rapport at the beginning of conversation **

What is rapport?
  * A trusting relationship between people that is characterized by mutual appreciation and understanding. 
  * It enables an open conversation.
  * It needs to be re-enforced at every contact




** Ask lots of questions **

The power of questions:
  * Discover new perspectives and personal resources
  * Improve self-reflection
  * Encourage forward-looking thinking
  * Steer the flow of conversation
  * Show appreciation and interest
  * Help you acquire new knowledge

What is the best way to establish rapport?
  * Come straight to the topic
  * Ask how the person is feeling
  * Ask about goal achievement
  * Share what you have particularly enjoyed recently
  * Ask questions about what the person is currently working on
  * Discuss what is important for the current conversation
  * Listen to what the person says

** Show empathy **

Empathy: putting oneself in another’s shoes.

The ability to understand and share the feelings of others. It involves recognizing and responding to the emotional
states of other people.

**Give the associate time to think. Enjoy the silence!**


==== 6 steps ====

  - Establish contact
  - Name the topic
  - Talk about it
  - Find a solution
  - Find a agreement
  - End the conversation


===== Talent dialog: attract the talents =====

==== Voices from the outside ====
  * Sell job opportunities with attendees at tech summits and forums
  * Keep an eye on the talents in the market, even though you don’t have an open headcount now
  * After interview with candidates, build connection through WeChat, regularly have dinner and tea for talent attraction
  * Everyone in the company is a recruiter
  * Business leaders know better who are the top talents in their markets


==== 三个常见问题 ====

  * 博世里面内卷厉害吗？
  * 博世是一个真正的创新型的组织吗？
  * 在新能源、AI时代，博世还有竞争力吗？





===== Onboarding dialog: support the new hires =====


==== Expected outcomes ====

  * Deliver performance
  * Integrate into organization
  * Enjoy working here


==== Key elements of onboarding dialogs ====

  * Big picture of the company and business
  * Performance expectations during probation
  * Introduction of team and networks
  * Learning and development plan
===== From GPD to People Dialogs =====

===== Contribution Dialog: empower the associates - Coaching with strengths orientation - Setting contribution goals =====



===== Review of day =====

===== Contribution Dialog (cont.): -Setting contribution goals - Providing forward-looking feedback -Addressing underperformance =====
 
===== Development Dialog: develop the people =====

===== Summary & action planning =====
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