08 The fearless organization

What Psychological Safety Is Not:

• About Being Nice
• A Personality Factor
• Just Another Word for Trust
• Lowering Performance Standards

Taken-for-granted Rules for Voice at Work:

• Don't criticize something the boss may have helped create.
• Don't speak unless you have solid data.
• Don't speak up if the boss's boss is present.
• Don't speak up in a group with anything negative about the work to prevent boss from losing face.
• Speaking up brings career consequences.