Associate Dialogue and Staffing + Setting SMART goals

Trainer: Cai Caro

Day1

• Opening & course overview
• Conducting effective associate dialogs
  • 4 perspectives
  • 5 tips
  • 6 steps
• Talent dialog: attract the talents
• Onboarding dialog: support the new hires
• From GPD to People Dialogs
• Contribution Dialog: empower the associates
  • Coaching with strengths orientation
  • Setting contribution goals

Day 2

• Review of day
• Contribution Dialog (cont.): -Setting contribution goals - Providing forward-looking feedback -Addressing underperformance
• Development Dialog: develop the people
• Summary & action planning

The Inner Management Team

• Entrepreneur 公司代表
• Content Expert 内容专家
• Team Coach 团队教练
• Concerned human being 独立个体

Entrepreneur公司代表 (WHAT and WHY)

• Company's strategy and purpose
• Result/key task-oriented
• Cost, effectiveness
• Opportunity / threat, benefit / loss

Content Expert 内容专家 (HOW)

• Dialogue on feasibility, process, plan, resource, needed capabilities, quality, efficiency
• How to optimize
• How to solve problem

Team Coach 团队教练 (WE)

• Support team collaboration
• Develop team strengths
• Discuss team benefits
• Dialogue with open questions
• Show appreciation
• Motivate associate

Concerned Human Being 独立个体 (I)

• Express own emotion, feeling, attitude, subjective perspectives

This chapter links to <My leadership style >

5 dialog tips for the leader

• Tip #1: Find the right conversational mode
• Tip #2: Establish rapport at the beginning of conversation
• Tip #3: Ask lots of questions
• Tip #4: Show empathy
• Tip #5: Give the associate time to think. Enjoy the silence!

Find the right conversational mode

Dialogue mode, not telling mode

Establish rapport at the beginning of conversation

What is rapport?

• A trusting relationship between people that is characterized by mutual appreciation and understanding.
• It enables an open conversation.
• It needs to be re-enforced at every contact

Ask lots of questions

The power of questions:

• Discover new perspectives and personal resources
• Improve self-reflection
• Encourage forward-looking thinking
• Steer the flow of conversation
• Show appreciation and interest
• Help you acquire new knowledge

What is the best way to establish rapport?

• Come straight to the topic
• Ask how the person is feeling
• Ask about goal achievement
• Share what you have particularly enjoyed recently
• Ask questions about what the person is currently working on
• Discuss what is important for the current conversation
• Listen to what the person says

Show empathy

Empathy: putting oneself in another’s shoes.

The ability to understand and share the feelings of others. It involves recognizing and responding to the emotional states of other people.

Give the associate time to think. Enjoy the silence!

1. Establish contact
2. Name the topic
3. Talk about it
4. Find a solution
5. Find a agreement
6. End the conversation