这是本文档旧的修订版！
目录
TDP1_COM_Reading_Fundamentals & Techniques
Communication Models
Human Communication – 5 Axioms
Communication is understood as behavior in any kind of interpersonal situation, not only words but also the speech’s tone and speed, pauses, laughter and sighing, posture, body language, gestures and facial expressions.
- The impossibility of not communicating
- The content and relationship aspects of communication
- The punctuation of a series of events (cause or effect)
- Digital and analog communication
- Symmetric and complementary interactions: Similarity and disparity
Iceberg Model
Communication: Fundamentals
Individual island
The cascade of possible misunderstandings and problems
Communicating in a cooperation-based way
Communication: The Four Aspects of a Message
Core statements
We speak with four “beaks” and hear with four ears
Core requirements in communication
Body language
Active listening
Six steps in a conversation
Cooperation: Fundamentals
Cooperating as a team
Characteristics of a high-performance Cooperation
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