这是本文档旧的修订版!


TDP1_COM_Reading_Fundamentals & Techniques

Communication Models

Human Communication – 5 Axioms

Communication is understood as behavior in any kind of interpersonal situation, not only words but also the speech’s tone and speed, pauses, laughter and sighing, posture, body language, gestures and facial expressions.
  1. The impossibility of not communicating
  2. The content and relationship aspects of communication
  3. The punctuation of a series of events (cause or effect)
  4. Digital and analog communication
  5. Symmetric and complementary interactions: Similarity and disparity

Iceberg Model

Communication: Fundamentals

Individual island

Each person experiences the world and people in his environment subjectively – on the basis of his individual life experiences and personal circumstances. Everyone lives on their own island.

What a “sender” is expressing in writing, language, gestures and facial expression may be completely clear to him. But the “receiver” always hears, reads or sees this information on the basis of his own personal experience of life and communication. He can only understand the message through the filter of his own “internal map”. The meaning that he gives to the sender’s words and gestures may match what the latter wanted to express – but it may also differ considerably.

The cascade of possible misunderstandings and problems

Communicating in a cooperation-based way

Communication: The Four Aspects of a Message

Core statements

We speak with four “beaks” and hear with four ears

Core requirements in communication

Body language

Active listening

Six steps in a conversation

Cooperation: Fundamentals

Cooperating as a team

Characteristics of a high-performance Cooperation

你需要登录发表评论。
导航

_____________

得到课程列表视图

_____________

打印/导出
QR Code
QR Code TDP1_COM_Reading_Fundamentals & Techniques (generated for current page)