TDP1_COM_Reading_Fundamentals & Techniques

1. The impossibility of not communicating
2. The content and relationship aspects of communication
3. The punctuation of a series of events (cause or effect)
4. Digital and analog communication
5. Symmetric and complementary interactions: Similarity and disparity

Each person experiences the world and people in his environment subjectively – on the basis of his individual life experiences and personal circumstances. Everyone lives on their own island.

What a “sender” is expressing in writing, language, gestures and facial expression may be completely clear to him. But the “receiver” always hears, reads or sees this information on the basis of his own personal experience of life and communication. He can only understand the message through the filter of his own “internal map”. The meaning that he gives to the sender’s words and gestures may match what the latter wanted to express – but it may also differ considerably.

thought/intended is not said/written

said/written is not heard/read

heard/read is not understood

understood is not agreed with

agreed with is not implemented

• The participants accept one another in their respective roles and treat each other with fairness and appreciation.
• Differences in hierarchy are not blurred or concealed in this process: the manager remains the manager, the employee remains the employee.
• Communication between equals (as human beings of equal value and on the same level, despite hierarchical differences).
• Participants continue to respect each other even in the event of conflict.